Shipping & returns

UK Delivery information

*Valid for orders that are placed between Monday -Thursday before 1pm. Orders placed on Friday before 1pm will be delivered on Monday. Ordered placed after 1pm Friday to 1pm Monday will be delivered on Tuesday.

Terms & Conditions:

Delivery of orders are fulfilled once successful payment has been received. The timeline of these orders is subject to the delivery option chosen at checkout. Such orders abide to rough estimates only, and we cannot be liable to delayed or failed delivery attempts. However, deliveries will be fulfilled within 30 days, otherwise a full refund will be granted, as described in the Consumer Contracts Regulations.

Delivery of orders may be split into multiple packages and delivery to PO box addresses cannot be fulfilled.

Returns Information

1. To request for a return please notify us at, info@direct2customer.co.uk, within 14 days of the day of delivery. Within the email, kindly add your name, order number and the item(s) wanting to be returned and reason for return*.

2. Once the return request is confirmed you will then have a further 14 days to return the item, giving you a total of 28 days for returns**.

 Return Address:

Direct2Customer, 118-A High Street, Northwood, London, HA6 1BJ, United Kingdom

3. Upon arrival of your returned item, the item will be inspected and then we aim to process your refund within 5 working days, but this may take up to 14 days. If items are inadequate returned, to reflect any loss of value of the products, we can subtract a sum from the refund.

 *Please note personalised items, perishable (naturally deteriorative) items, protectively sealed items, and prescribed items can NOT be returned unless damaged or faulty. Please note, this does not affect your legal rights. You have the same rights as any consumer under The Sale of Goods Act 1979 (and any amendments to it), the Sale and Supply of Goods and Services Regulations 2002, and any other consumer laws that might apply to contracts.

 ** We are not liable for any return costs and damages in the process of return, unless in case of damaged or faulty goods being returned. Items returned should be securely packaged and it is advised to use a ‘Signed for’ or ‘Tracked’ delivery service.